Caprica Commerce Inc. (“Caprica Commerce”, “we”, “our”, “the Company”) provides logistics services across Canada, including virtual mailbox rentals, retail shipping, return management, and last‑mile delivery. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit capricacommerce.com and our business units' websites, use our services, or interact with our team.
This Privacy Policy is applicable to Caprica Commerce corporate office, and all its business units, including but not limited to Beavership Canada, My Virtual Address, Private Mailbox Canada, TorontoAddress.com, EasyReturns and Grand River Wholesale.
By accessing our website or using our services, you consent to the practices described in this policy.
1. Scope and Application
This Privacy Policy applies to:
- Visitors to our website
- Customers using our mailbox rental, shipping, return management, and delivery services
- Individuals whose information is provided to us by customers (e.g., package recipients, authorized mailbox users)
- Business clients and partners
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information when you:
- Create an account or rent a mailbox
- Ship or receive packages through our locations
- Use our return management or last‑mile delivery services
- Provide identification for verification
- Contact customer support
- Make payments or request invoices
This may include:
- Full name
- Mailing address(es)
- Email address
- Phone number
- Government‑issued identification (for mailbox rental and compliance)
- Business information (if applicable)
- Payment information (processed securely through third‑party providers; we do not store full credit card numbers)
- Delivery instructions or preferences
2.2 Information Collected Automatically
When you visit our website or use our digital tools, we may automatically collect:
- IP address
- Browser type and device information
- Usage data (pages visited, time spent, interactions)
- Cookies and similar tracking technologies
This helps us improve website performance, security, and user experience.
2.3 Logistics and Mail Handling Information
As part of our logistics operations, we may collect:
- Sender and recipient information
- Package tracking details
- Mailpiece metadata (date received, size, type)
- Delivery notes or proof‑of‑delivery data
- Scanned images of envelopes or labels (only when required for service delivery or customer authorization)
We do not open or scan the contents of your mail unless you explicitly request or authorize us to do so.
3. How We Use Your Information
We use your information to:
- Provide mailbox rental, shipping, return management, and delivery services
- Verify your identity and comply with regulatory requirements
- Process payments and manage billing
- Communicate with you about shipments, deliveries, or account updates
- Improve our services, website, and customer experience
- Prevent fraud, unauthorized access, or misuse of our services
- Meet legal and compliance obligations
We do not sell your personal information.
4. Sharing and Disclosure
We may share your information only in the following circumstances:
4.1 Service Providers
We work with trusted third‑party providers who support our operations, including:
- Payment processors
- Identity verification services
- Cloud hosting and IT providers
- Customer support platforms
- Delivery and courier partners
These providers are contractually required to protect your information.
4.2 Courier and Logistics Partners
To fulfill shipping, forwarding, or delivery requests, we may share necessary information with:
- Canada Post
- UPS, FedEx, DHL, Purolator
- Local courier partners
- Return management partners
Only the minimum required information is shared.
4.3 Legal and Regulatory Requirements
We may disclose information if required to:
- Comply with Canadian laws, regulations, or court orders
- Respond to lawful requests from law enforcement
- Protect our rights, property, or safety
- Prevent fraud or misuse of our services
5. Data Storage and Security
We take reasonable administrative, technical, and physical measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure data storage in Canada or trusted jurisdictions
- Access controls and authentication
- Regular security reviews and updates
While we strive to protect your data, no method of transmission or storage is completely secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain accurate business records
Mail logs, shipping records, and account data are retained according to our internal retention schedule unless you request deletion (subject to legal requirements).
7. Your Rights and Choices
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent (where applicable)
- Request deletion of certain information
- Challenge our compliance
To exercise these rights, contact us at:
privacy@capriacommerce.com
8. Cookies and Tracking Technologies
We use cookies to:
- Improve website functionality
- Analyze usage patterns
- Enhance user experience
You may disable cookies in your browser settings, but some features may not function properly.
9. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third‑party websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services indicates acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, you can reach us at:
Caprica Commerce Inc.
Email: privacy@capriacommerce.com
